Clicky

Shipping

 

Obviously we want to make it as easy as possible for you to place an order. However, if you still have questions, here are the details on payments, shipments and more.    

For questions or advice, e-mail our mail-order company: order@support.hexspoor.nl

 

Placing an order
To place an order, follow these simple steps

Step 1
Select the product you wish to order and click the "add to cart" button. You will immediately be directed to the shopping cart, where you can check your order. If necessary, you can click the "continue" button to return to the catalogue and add other items. When your shopping cart contains the required items, select "pay now". If you order several items at once, we will do our best to have everything delivered to you at the same time. In this case, the delivery period of your entire order will equal the delivery period of the item that takes the longest to ship.

Step 2
You can create an account on this page. If you have previously created an account, click the top of the page to log in. You can then specify the order's billing address and shipping address. When you have entered/checked the information, click "save address" or click "login"  to place an order.

Step 3
Check your address. . If the information is incorrect, click "edit" to adjust the information. After verifying the information, select the required method of payment and click on "next". Check the box to indicate you agree to the general terms and conditions, and select "checkout".  

Step 4

Check the information of your order. If the information is incorrect, click "view card" to adjust the information. Check the box to indicate you agree to the general terms and conditions, and select "confirm you order".  

Step 5
You receive the final information on payment instructions.  

 

Lost your password?
When logging into your account, select "forgot password". Enter your e-mail address on the next page and we will send you an e-mail containing your password within minutes.

 

Changing information
You can adjust personal information, such as your password, in your account.

 

Methods of Payment
Mercator Sapiens payments can be made in the following ways:

 

* Creditcard
Visa and MasterCard.
You can safely enter your credit card information in our secured payment system, after which we will ensure the completion of your order with your credit card company.

* Payment in advance
This method of payment enables you to conclude payments with your own bank while placing an order. You will receive from us our bank account details for transferring the money. Please add the ordernumbers as reference. After receiving the payment, we will send you the order as soon as possible.

 

Shipping costs
Our shipping costs are based on the weight of your order. For the exact amount of the shipping costs you can place your items in the shopping cart (click "order now"). The overview will then state the shipping costs for your order.

 

Ordering safely
Security is very important to us. That is why all your information is treated confidentially. Following the instructions below you can help us to protect your personal information as best as possible. Never give your password to another person.